Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last updated: 23 July 2025
Introduction
Huelooks, operated by Zen Zero Pty Ltd ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. This policy applies to all users of our platform, including visitors browsing our site and those using our colour analysis and shopping services.
By accessing or using Huelooks, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
Information We Collect
Information You Provide Directly
Currently, Huelooks operates as a browsing and affiliate platform. We do not require user registration or collect personal information for basic site usage. However, we may collect information in the following circumstances:
- When you contact us through our contact forms or email
- When you subscribe to our newsletter (if available)
- When you interact with our customer support
This information may include your name, email address, and any messages or enquiries you send to us. When you use our contact forms, your message is sent directly to our email system and is handled in accordance with this privacy policy.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and general location information
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website addresses
- Device information (mobile, tablet, desktop)
This information is collected through cookies, web beacons, analytics services, and similar tracking technologies to help us understand how our website is used and to improve user experience.
Colour Analyst Information
For colour analysts featured on our platform, we collect and display the following information with their explicit consent:
- Professional name and credentials
- Business location and contact information
- Professional photographs
- Service descriptions and pricing
- Professional qualifications and experience
- Client reviews and ratings (where provided)
All analyst information is provided voluntarily and with explicit consent for public display on our platform.
How We Use Your Information
We use the information we collect for the following purposes:
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
Affiliate Partners
When you click on affiliate links or make purchases through our platform, certain information may be shared with our affiliate partners to process transactions and track commissions. This is limited to transaction-related data necessary for affiliate program operation.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, provided they agree to keep this information confidential.
Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction, subject to the same privacy protections.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience and analyse site usage. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Analyse website traffic and user behaviour through web analytics services
- Provide personalised content and recommendations
- Track affiliate referrals and commissions
- Monitor website performance and identify technical issues
- Improve our services and user experience
We may use third-party analytics services to help us understand how our website is used. These services may collect information about your visits to our site and other websites to provide us with reports about website activity.
You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when new cookies are set.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
Encryption
SSL/TLS encryption for data transmission
Secure Storage
Protected servers and databases
Access Control
Limited access to authorised personnel
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Your Rights
Under Australian privacy law, you have certain rights regarding your personal information:
Access
Request access to your personal information
Correction
Request correction of inaccurate information
Deletion
Request deletion of your personal information (where we hold such data, such as from contact forms or analyst applications)
Object
Object to certain processing activities
Portability
Request a copy of your data in a portable format
Complaint
Lodge a complaint with privacy authorities
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
Third-Party Links
Our website contains links to third-party websites, including affiliate partner sites and colour analyst websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
When you click on affiliate links, you may be redirected to partner websites where different privacy policies apply. These transactions are governed by the privacy policies of the respective merchants.
Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date at the top of this policy
- Providing additional notice for significant changes (such as email notification if we have your email address)
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact us:
huelooks@zenzero.app
Response Time
Within 30 days
For complaints about privacy matters, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au